This Installation Policy explains what to expect when Simple Pay Carpets installs flooring in your property. Preparing the property correctly helps ensure installation runs smoothly and avoids delays or additional charges.

Installation Scheduling

Installation dates are arranged once the deposit has been paid and materials are ready for delivery.

Dates are provisional until materials have been received and confirmed.

In some cases installation dates may change due to supplier delays, weather conditions, or other circumstances outside our control.

Preparing Your Property

Before installation takes place, the customer must ensure that the installation area is ready for our installers.

• Rooms must be cleared of furniture unless removal has been arranged in advance.
• All personal belongings should be removed from the floor area.
• Breakable items and valuables should be safely stored away.
• Pets and children should be kept away from the work area during installation.

A safe and clear working environment must be provided for installers.

Furniture Removal

If furniture needs to be moved by the installers, this may incur an additional charge.

• Furniture removal may be charged at £10 per item.

Large or specialist items such as wardrobes, pianos or electrical equipment may require the customer to arrange removal before installation.

Door Adjustments

After new flooring is installed, doors may need to be trimmed to allow them to open correctly.

• Door trimming may be charged at £35 per door.

Not all doors require trimming, but this depends on the thickness of the flooring and underlay selected.

Subfloor Conditions

Existing flooring removal may reveal subfloor conditions that require additional work.

Examples may include:

• Uneven subfloors
• Damaged floorboards
• Moisture issues
• Concrete preparation

If additional preparation is required, the installer will discuss available options and any additional costs before work continues.

Existing Flooring Removal

If removal of existing flooring has been agreed as part of the installation, it will be removed prior to fitting the new flooring.

In some cases removal may reveal structural or subfloor issues that were not visible during the initial survey.

Access Requirements

Customers must ensure that installers can access the property at the agreed installation time.

If installers attend and the installation cannot proceed because:

• No one is present at the property
• The property is not prepared for installation
• Access cannot be provided

Rescheduling fees or installation charges may apply.

Installation Delays

Installation may occasionally be delayed due to circumstances beyond our control, including:

• Supplier delays
• Weather conditions
• Unexpected subfloor issues
• Property preparation issues

If this happens we will communicate with the customer and arrange the earliest available alternative date.

After Installation

Once installation has been completed, customers should inspect the flooring as soon as possible.

If there are any concerns, please contact us promptly so we can review the issue and arrange a solution if required.

Health and Safety

For safety reasons customers should avoid entering the work area while installation is taking place unless requested by the installer.

Tools, adhesives and materials may be in use during installation.