- Free Home Visit
- No Obligation Quote
- Free Measuring & Planning
- Samples Brought to You
- £1000 Interest Free
- We Arrange Fitting
- Free Home Visit
- No Obligation Quote
- Free Measuring & Planning
- Samples Brought to You
- £1000 Interest Free
- We Arrange Fitting
This Staged Payment Supply & Installation Agreement outlines the terms under which Simple Pay Carpets Ltd supplies flooring materials and installation services under a staged payment arrangement.
Company: Simple Pay Carpets Ltd
Registered Office: 86-90 Paul Street, London EC2A 4NE
Company Number: 17072740
This agreement is between Simple Pay Carpets Ltd, referred to as “the Company”, and the customer named in the order confirmation, referred to as “the Customer”.
Goods means carpet, vinyl, laminate, underlay, accessories and related materials supplied by the Company.
Services means measuring, preparation, delivery, fitting and installation services arranged or supplied by the Company.
Order means the accepted quotation and agreed product selection.
Deposit means the initial payment required to secure the order.
Instalments means the staged payments agreed for the remaining balance.
Total Contract Price means the full agreed cost of goods and services.
Pre-Installation Payment Amount means the required deposit plus the equivalent of two recurring monthly payments towards the Customer’s remaining balance, whether paid monthly, fortnightly, weekly, or by additional payments.
This agreement becomes legally binding once the Customer accepts the quotation and pays the required initial payment or deposit.
No call-out or quotation fee is charged unless otherwise agreed in writing.
This arrangement is a staged payment supply agreement and does not constitute a loan or regulated credit agreement.
No interest is charged.
All goods are described as accurately as possible.
Samples, images and product descriptions are provided as a guide only.
Colour, shade, texture, pile direction, pattern, finish and batch variations are normal within the flooring industry and do not usually indicate a fault.
Measurements are approximate and subject to installation tolerances.
The appearance of flooring may vary depending on lighting, room layout, pile direction and surrounding decor.
Deposits are structured as follows unless otherwise agreed in writing:
Orders up to £350 — £50 deposit
Orders from £350.01 to £700 — £75 deposit
Orders from £700.01 to £1,000 — £100 deposit
For orders above £1,000, a higher upfront payment may be required so that the staged payment balance remains within the Company’s agreed payment plan limits.
A minimum payment of £50 is required when accepting the quotation.
Where the full required deposit is not paid immediately, any remaining deposit balance must be paid within 30 days, unless otherwise agreed in writing.
Materials will not usually be ordered until the full required deposit has been received.
The deposit is used to secure the Customer’s order, reserve materials, cover administration and begin preparation for the Customer’s specific flooring installation.
Once flooring materials have been ordered, allocated, reserved, cut, or prepared for the Customer’s specific job, the deposit becomes non-refundable.
If the Customer cancels before materials have been ordered, allocated, reserved, cut, or prepared, the Company will review the order and confirm whether any refund is due after deducting reasonable administration costs or costs already incurred.
Where the Company is unable to fulfil the order, or where the Customer has a legal right to a refund, this agreement does not affect the Customer’s statutory rights.
A restocking fee, administration fee, or cancellation charge may apply where reasonable and relevant to the costs incurred by the Company.
The remaining balance is paid through agreed staged instalments.
Instalments begin before installation.
Payments are collected automatically using recurring card authority or another agreed recurring payment method.
The Customer authorises Simple Pay Carpets Ltd to process agreed recurring payments automatically in line with the payment schedule.
Instalment frequency, payment amount and expected duration will be confirmed in writing.
The balance may be settled early at any time.
Where more than 50% of the balance remains, a discretionary early settlement discount of up to 10% may be offered by the Company.
Any early settlement discount is discretionary and must be confirmed in writing.
The Company aims to install flooring within approximately 6–8 weeks from the deposit being paid.
However, installation will only be scheduled once:
The required deposit has been paid in full;
The Customer has paid the equivalent of two recurring monthly payments towards their balance, either through monthly, fortnightly, weekly, or additional payments; and
No scheduled payments have been missed.
Once these payment conditions have been met, the Company will contact the Customer to arrange a fitting date.
Customers may be able to have their flooring installed sooner by increasing their initial deposit, making additional payments, or increasing their regular payment amount.
Where the required Pre-Installation Payment Amount is reached earlier, the Company may be able to arrange installation sooner, subject to product availability, delivery and fitter availability.
Additional payments do not guarantee an immediate fitting date, but they may allow installation to be arranged sooner where availability allows.
Installation dates are provisional until materials have been received, payment conditions have been met, and fitting availability has been confirmed.
Payment collection may be attempted up to three times.
After failed payment attempts, an administration fee may be applied where reasonable.
The Company will contact the Customer to resolve the issue.
If any scheduled payment is missed, reversed, cancelled, or fails before installation, the Company reserves the right to pause, delay, or reschedule installation until the account is brought back up to date and the required Pre-Installation Payment Amount has been met.
Continued non-payment may be treated as a breach of contract.
Persistent non-payment may result in termination of the agreement and recovery action for any outstanding sums owed.
Ownership of all goods remains with Simple Pay Carpets Ltd until the balance is paid in full.
Risk transfers to the Customer once installation is completed.
The Customer must not sell, damage, remove, dispose of, or transfer ownership of goods before the full balance has been paid.
The Customer remains responsible for the full Total Contract Price unless otherwise agreed in writing.
Before installation takes place, the Customer must ensure that the installation area is ready for the installers.
The Customer must ensure:
Clear and safe access to the property
Rooms cleared unless otherwise agreed
Personal belongings removed from the floor area
Breakable items and valuables safely stored away
Pets and children kept away from the work area
A safe working environment for installers
Furniture removal may be charged at £10 per item.
Door trimming may be charged at £35 per door.
Subfloor issues may delay installation.
Additional preparation work may incur extra charges.
If installation cannot proceed due to customer fault, rescheduling fees, installation charges, or additional costs may apply.
If installers attend and installation cannot proceed because:
No one is present at the property
The property is not prepared
Access cannot be provided
The room has not been cleared
The installation area is unsafe or unsuitable
Parking or property access is not available
Payment conditions have not been met
the Company may charge reasonable costs incurred, including fitting costs, rescheduling fees, delivery costs, or other relevant charges.
The Company is not responsible for hidden subfloor defects or pre-existing property issues.
Existing flooring removal may reveal issues requiring further work.
Examples may include uneven subfloors, damaged floorboards, moisture issues, concrete preparation, loose areas, previous flooring or adhesive issues, or other hidden defects.
The Customer accepts responsibility for the structural condition of the property.
Where additional work is required, this will be discussed with the Customer before work continues and may incur additional charges.
Measurements taken by Company representatives are used for quotation and installation planning purposes.
If the Customer supplies their own measurements, the Customer is responsible for ensuring those measurements are accurate.
Customer-supplied measurements may require written confirmation or a signed waiver.
The Company is not responsible for delays, additional costs, unsuitable materials, or fitting issues caused by incorrect customer-supplied measurements.
Refunds may not be available where an issue has been caused by incorrect measurements supplied by the Customer.
Flooring samples are representative only.
Colours, shade, texture, pile direction, pattern and finish may vary slightly between samples, images and the final product supplied.
Depending on the size and layout of the room, seams or joins may be required.
Where possible, installers will position joins in the most suitable and discreet location, but joins may still be visible depending on the product, lighting, room layout and pile direction.
Visible joins are not automatically considered a fault.
Where an order is agreed away from the Company’s business premises, such as in the Customer’s home, the Customer may have a 14-day cooling-off period under UK consumer law.
During this period, the Customer may be able to cancel the agreement unless materials have already been ordered, allocated, reserved, cut, or prepared, or unless the Customer has requested that work, supply arrangements, or installation preparations begin during the cooling-off period.
If the Customer asks the Company to begin work, order materials, reserve products, arrange fitting, or start preparing the order during the cooling-off period, cancellation rights may be affected.
Where materials have already been ordered, allocated, reserved, cut, or prepared for the Customer’s specific order, the Company reserves the right to deduct reasonable costs already incurred from any refund due.
This does not affect the Customer’s statutory rights where goods are faulty, damaged, misdescribed, or where services have not been carried out with reasonable care and skill.
If the Customer wishes to cancel an order, they must contact the Company as soon as possible.
If materials have not yet been ordered, allocated, reserved, cut, or prepared, the Company will review the order and confirm whether any refund is due after deducting reasonable costs already incurred.
If materials have already been ordered, allocated, reserved, cut, or prepared for the Customer’s specific order, cancellation may not be possible without charges being applied.
Where materials have already been ordered, allocated, reserved, cut, or prepared, payments made towards the order may become non-refundable where those payments relate to costs already incurred.
The Company reserves the right to recover reasonable costs already incurred as a result of cancellation or changes requested by the Customer.
Persistent non-payment may result in termination of the agreement.
Termination does not remove the Customer’s responsibility to pay any outstanding amounts owed for goods, services, costs, or losses already incurred by the Company.
Unjustified payment chargebacks may constitute a breach of this agreement.
The Company reserves the right to recover funds owed, together with reasonable costs incurred as a result of the chargeback.
The Customer should contact the Company first if they believe there is an issue with a payment, product, or installation.
Product warranties or remedial works may be paused while a payment dispute, chargeback, or unpaid balance remains unresolved, except where this would conflict with the Customer’s statutory rights.
If a product supplied is faulty or damaged, the Customer must contact the Company as soon as possible.
The Company will review the issue and may work with the manufacturer, supplier, or installer to resolve the matter.
Depending on the circumstances, this may include:
Replacement materials
Repair or correction of installation
A partial refund
A full refund where appropriate
If there is an issue with installation workmanship, the Customer should contact the Company as soon as possible.
Where installation work has not been carried out with reasonable care and skill, the Company will review the issue and arrange an appropriate remedy where required.
This agreement does not affect the Customer’s statutory rights.
Flooring is ordered and cut to allow for fitting, trimming, joins and room shape.
Some waste or offcuts may be unavoidable.
Unless otherwise agreed, disposal of old flooring, packaging and offcuts is not included and may incur an additional charge.
The Company’s liability is limited to the Total Contract Price, except where the law does not allow liability to be limited.
The Company is not liable for indirect or consequential losses.
Nothing in this agreement excludes or limits liability for death or personal injury caused by negligence.
Nothing in this agreement excludes or limits the Customer’s statutory rights in relation to faulty goods, misdescribed goods, or services not carried out with reasonable care and skill.
The Customer consents to recurring payments being collected in line with the agreed payment schedule.
The Customer consents to communication via phone, SMS, email and other reasonable contact methods in relation to their quote, order, payment plan, installation and account.
Customer data is processed in accordance with the Company Privacy Policy.
The Company is not responsible for delays caused by events beyond its reasonable control.
This may include supplier delays, supply chain disruption, illness, severe weather, access restrictions, transport issues, or other force majeure events.
Where this happens, the Company will communicate with the Customer and arrange the earliest available alternative date where required.
This agreement represents the entire agreement between both parties.
No changes are valid unless agreed in writing.
If any clause becomes invalid or unenforceable, the remaining clauses remain enforceable.
This agreement is governed by the laws of England and Wales.
