- Free Home Visit
- No Obligation Quote
- Free Measuring & Planning
- Samples Brought to You
- £1000 Interest Free
- We Arrange Fitting
- Free Home Visit
- No Obligation Quote
- Free Measuring & Planning
- Samples Brought to You
- £1000 Interest Free
- We Arrange Fitting
These Terms and Conditions govern the use of the Simple Pay Carpets website and the supply of flooring products and installation services by Simple Pay Carpets Ltd.
By using this website or placing an order with us, you agree to the terms outlined below.
Simple Pay Carpets Ltd supplies and installs carpet, vinyl, laminate flooring and related materials.
The information on this website is provided for general guidance about our flooring products and services. While we aim to ensure all information is accurate, specifications, pricing and availability may change.
Images and samples shown on the website are for illustration purposes only and may not represent exact colour, shade or texture.
An order is confirmed once a quotation has been accepted and the required deposit has been paid.
Measurements taken during surveys are used to calculate material quantities and installation requirements. Minor variations may occur due to installation tolerances.
We reserve the right to decline or cancel an order where necessary.
All prices provided in quotations include the supply of flooring materials and installation services unless otherwise stated.
Additional costs may apply if unexpected issues arise during installation, including subfloor preparation or structural conditions.
A deposit is required to secure an order and allow materials to be ordered.
Deposits are non-refundable once materials have been ordered, cut or prepared.
Simple Pay Carpets may offer staged payment plans which allow customers to spread the cost of flooring before installation.
This staged payment structure is a payment arrangement for goods and services and is not a loan, finance agreement or regulated credit product.
Full details are outlined in the Staged Payment Supply & Installation Agreement.
If an instalment payment fails, we may attempt to collect the payment again.
If multiple attempts fail, an administration fee may be applied and we will contact the customer to resolve the issue.
Installation dates are arranged once the deposit has been received and materials are ready.
The customer must ensure:
Additional charges may apply for:
If installers attend the property and the installation cannot proceed because the property is not prepared or access is not available, we may charge the full fitting cost and rescheduling fees.
Carpet, laminate and vinyl products may vary slightly in colour, shade or texture due to manufacturing batches.
These variations are considered normal within the flooring industry and do not constitute defects.
Existing flooring removal may reveal subfloor issues such as uneven surfaces or structural problems.
Additional preparation work may be required and may incur additional charges.
All goods remain the property of Simple Pay Carpets Ltd until the total contract price has been paid in full.
Risk transfers to the customer once installation has been completed.
If the agreement is made in the customer’s home, a 14-day cooling-off period may apply under UK consumer law.
This right may be waived if the customer requests early commencement of work or if materials have already been ordered or cut.
Our liability is limited to the total contract price of the goods and services supplied.
We are not responsible for indirect or consequential losses.
Nothing in these terms limits liability for death or personal injury caused by negligence.
We are not responsible for delays caused by events outside our control including supply chain disruptions, illness, severe weather or other unforeseen circumstances.
These Terms and Conditions are governed by the laws of England and Wales.
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